About
Tunisair was founded in 1948 and is the flag carrier airline of Tunisia. It has its main base in Tunis-Carthage International Airport and operates its service to four international routes with over 100 destinations. Tunisair is also a member of the Arab Air Carriers Organisation.

Awards and accolades
Tunisair has been nominated as:
Africa's Leading Airline 2019
Africa's Leading Airline - Economy Class 2019
Africa's Leading Airline Brand 2019
Africa's Leading Airline 2018
Africa's Leading Airline - Economy Class 2018
Africa's Leading Airline Brand 2018
Africa's Leading Airline 2017

Travel Class
Tunisair provides for 2 travel classes:
Economy Class: Passengers can carry one hand baggage, on check-in luggage and get access to comfortable seating, adjustable backrest. For flight destinations in the Middle East and Africa, passengers can take up to two check-in luggage.
Business Class: Passengers can carry one hand baggage, two check-in luggage. For flight destinations in the Middle East and Africa, passengers can take up to 3 check-in luggage. The guests can relax with their ergonomic, comfortable and spacious cabin area and fine dines from a delicately chosen food menu. The guests can wait at the Escape Privilege lounge while awaiting the flight and also get access to priority check-in and baggage delivery.

Frequent Flyer Program
<a href="www.tunisair.com/site/publish/content/article.asp?id=522&lang=fr Fidelys is the frequent flyer program for Tunisair. Members can earn mileage points by flying with the airline. These points can be redeemed for award tickets, award upgrade, value-added services. Members with the Fidelys Classic Card, Fidelys Silver Card, Fidelys Gold Card get access to priority check-in, lounge access, extra baggage, priority luggage, priority boarding and many other exclusive services. The mileage points can also be earned with the nation- airline partners in Hotels, Banks, Telecommunications, Car Rentals, Travel agencies etc.

Baggage allowance
Passengers flying Economy class are allowed to carry one hand baggage which can weigh up to 8 kgs and the one check-in bag can weigh up to 23 kgs. For the Middle East and West African destinations, an allowance of 2 check-in luggage is provided. Passengers flying Business Class are allowed to carry 2 hand baggage with an overall weight of 10kgs and 2 check-in luggage which can weigh up to 23 kgs each. While flying to the Middle East and West African destinations, passengers are allowed 3 check-in pieces of baggage weighing 23 kgs each. Passengers can read about excess luggage allowance and additional charges here.

Check-in
Domestic Flights - Passengers can check-in online 24 hrs to 3 hrs prior to the scheduled departure time.
International Flights - Passengers can check-in online 24 hrs to 3 hrs prior to the scheduled departure time.

Onboard support
Tunisair provides assistance for guests with special needs, Infants, expectant mothers, unaccompanied minors and any pre-departure arrangements. The Airport Customer Services units assist in check-in and departure procedures, receiving an unaccompanied minor, demonstration of seatbelt safety to children.

Refund and Cancellation
Passengers can cancel their booking either through Tunisair’s sales’ offices or email them at callcenter@tunisair.com.tn or resaonline@tunisair.com.tn. All cancellations are subject to a cancellation fee.